FAQ

Natural hardwood charcoal is a type of fuel that is made by burning wood in the absence of oxygen to remove all moisture, sap, and impurities. The result is pure carbon in the form of charcoal.

Regular charcoal is often made from a mixture of wood scraps, sawdust, and other materials that are compressed and then treated with chemicals to help them light easily. Natural wood charcoal, on the other hand, is made from pure wood, without any added chemicals or fillers.

Yes, natural wood charcoal is an excellent choice for both grilling and smoking. It produces a smoky, wood-fired flavor that is hard to replicate with other fuels.

We are based in Dubai, UAE.

We get our charcoal from trustworthy sources. We work with suppliers who have a reputation for providing high-quality, sustainable, and ethically sourced charcoal. We ensure that our charcoal comes from legal and sustainable sources, and we take steps to reduce our environmental impact.

We take pride in having our own packing facility, which allows us to have full control over the packaging process. Our facility is equipped with the latest technology and equipment to ensure that our products are packed securely and efficiently. We also have a team of experienced professionals who carefully handle and pack each item to ensure that it arrives at its destination in the best condition possible.

We supply all UAE, Saudi Arabia, Qatar, Bahrain and Jordan. 

Yes, we offer customer support via email, phone, and live chat. Please check our contact page for more information.